In a variety of organizations service management is increasingly becoming the generic way to provide all customers with an efficient and predictable method of service. With FACILITOR we provide an infrastructure which enables a wide range of supporting services.
FACILITOR has all functionalities to make reservations of for example meeting rooms, cars and audio equipment, which can be reserved in a user-friendly manner. You can make use of planning boards to have direct and clear access to the reservation options. There is an extensive range of options for ordering catering and other facilities. Parking spaces and visitors can be registered simultaneously. Presentation on welcome screens or current occupation plans, reducing or passing on no-shows, integration with occupancy sensors: this module offers many standard features.
With FACILITOR we offer an infrastructure that makes it possible to support a broad spectrum of services. You can think of both action-oriented and information-oriented services for the departments facility management, IT service management, security, human resources, etcetera. With one module you can support all services and it gives a clear and manageable situation that enables the desired standardization within your entire organisation.
This module measures customer satisfaction, by means of targeted surveys among your customers (employees). Such surveys consist of a list of questions that allow you to find out how you could possibly improve your services, and whether your expectations concerning customer satisfaction match reality.
The knowledgebase has been developed to answer frequently asked questions (faq). Answers can be displayed while users enter calls. Call: "My screen flashes," suggestion "Check if it is plugged in". If this solves the customer’s problem, they are helped more quickly. Otherwise the call is still put through. This knowledge is available to both your customers (self-service) and the back office. By using the knowledgebase you will reduce the number of calls, while self-reliance of customers increases.
Visitors, including parking and meeting point can be registered from any workstation. The reception sees a daily schedule who's coming and what the instructions are as a visitor logs. The visitor badge be created in advance or immediately at the front desk, and arrival and departure times are registered. Does your organization has additional requirements such as mandatory identification or a check on mandatory licenses of e.g. suppliers? This module offers you all these options.
With the Visitors-Call module, as an addition to the modules Reservations and Visitors, it’s possible to call out for visitors in the waiting room. Consider this application in waiting rooms; visitors can see at a screen in the lounge for instance which desk is calling them or get information about the waiting time.
This module is used to send messages from FACILITOR to specific user groups. A message can be sent to a particular employee, but also to a specific department, location or even to all employees of the company. Notices can also be published on the Portal, such as "Network maintenance tonight from 20:00 to 24:00".
A face book is a useful addition to intranet. Up-to-date contact details are easily available to anyone in your organization, so colleagues can find each other and see one another before they have a meeting together. All necessary data can be made available within FACILITOR. The source data often is available within FACILITOR already, fed from your HR application. This means that a separate application with employees, photos, etc. is no longer necessary! FACILITOR allows integration with intranet, where it passes the data back, complete with photos and fully up-to-date.